Ibibo Group / Goibibo — Hotel charges deducted wrongful

Address:

Noida

Sir, I booked a room in the hotel Ascent Biz Noida through you on 16th August 2022 at 20.37 pm for one night. ID HTLDNAQK6TH6V7PK . But the booking showed day use booking from 10.am to 7 pm. And showed check out already at 7 p m while I was booking it at 8 pm itself. How could it be possible. I was not given the room and my money Rs 3130/- deducted from my account without affording any accommodation. I was really very disappointed at this instance And then I had to pay another amount to the hotel in cash and my previous payment stuck up. Please look into the matter and refund my money to the account immediately which was deducted without giving me any room booking. or I will have to resort to legal recourse. Why should I will pay for an accommodation which was never allotted to me and I did not use.

yours
Sunil Chandra
Mob: [protected]
UPI ID [protected]@upi