Ibibo Group / Goibibo — Hotel glenroy htldnaoke7rxhpe6

Had booked a hotel glenroy mussoorie for 2 rooms 2 days they had shown very beautiful photos of hotel but as I read the people's review I called the goibibo about that reviews they said to ask the query to hotel .I called the hotel to send me the room pictures they have sended me the rooms picture showing balcony and nice rooms look then I asked the location he said the location is very prime it is near to road I asked then many times that if the roads are Good they said it's a little small but car comes very easily they have there own parking but when I reached mussoorie maal road after 30 minutes traffic jam I have to pay 150 every car entry then in heavy public we try to find the hotel no one ask about 1\2 an hour then I ask the hotel to guide us he ask to get the car in a very narrow gully road the road was so steap around 500 metre down after 5 very narrow turns where car cannot goes our toyota car back bumper get damaged on every turn you need to 5 time reverse and forward I reached the hotel they had parking on hotel and the showed 3 floor down basement room with no proper ventilation there is too much suffocation over there there are bed bugs in rooms when I asked them that there is no. Lift in hotel no breakfast in hotel .no source to reach to up on road I cannot Walt soo steap high road cancel my booking refund they wasted 3-4 hours o[censored]s they behaved very ill manner after waiting 3-4 hours at 6:30 I left the hotel without check-in the hotel staff and manager is really I'll mannerd and check in another hotel at 8:45 and and we all get sick that night