[Resolved] Ibibo Group / Goibibo — i'm complaint about fraud goibibo cab booking services

[Resolved] Ibibo Group / Goibibo — i'm complaint about fraud goibibo cab booking services

S shaikhlal from Mumbai, Maharashtra

I was booked cab service through goibibo mob8le app on 20th aug 2017 for me to travel pune to mumbai. It was confirmed by goibibo and i have also received confirmation of my booking on dt 23.08.17 at 9.00am. On dt 23.08.17 at 7.00am i was call to cab driver as received goibibo sms also shown in goibibo app he told me i can't come due to some reason so he told me cancel my booking. After that i called goibibo customer support their also suggested to me cancel my ride we will give all refund paid by me. I told to representative i don't have refund please arrange me another cab but she told i can't help me please cancel your booking. I m so frustrated because of i want to drop my family to mumbai it's very important they have going to airport for traveling for hajj. I am complain fraud case about goibibo so please help about same. Regards Shoaib sayyed Was this information helpful? No (0) Yes (1)
Sep 26, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 23, 2017 Ibibo Group / Goibibo Customer Care's response Hi Shoaib, Greetings from Goibibo This understand your raised concern and would request you to please share the booking Id so that we can assist you further in order to resolve your concern at your satisfaction. We await your prompt response. Thanks & Regards, Parul Yadav Customer Delight Contact:[protected] Verified Support Aug 25, 2017 Ibibo Group / Goibibo Customer Care's response Hi Shoaib, Greetings from Goibibo Kindly share the booking Id so that we can assist you further in order to resolve your concern at your satisfaction. We await your prompt response. Thanks & Regards, Parul Yadav Customer Delight Contact:[protected] Verified Support Aug 26, 2017 Ibibo Group / Goibibo Customer Care's response Hi Shoaib, Greetings from Goibibo This is in reference to your query. We are awaiting further details / acknowledgement from your end. Since we haven't received any revert so far, we are constrained to mark the ticket as resolved for now. However, you may write back to us at any point of time with the requested information and we shall be glad to assist you further. Thanks & Regards, Parul Yadav Customer Delight Contact:[protected]
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