Verified Support
Jun 14, 2019
Ibibo Group / Goibibo Customer Care's response Dear Sanju Katyal,
Greetings from Goibibo.com
At the outset, we sincerely apologize for the unpleasant instance.
We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.
In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.
Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:
Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.
Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.
Assuring you best of our services.
Regards,
Team Goibibo
Verified Support
Jul 01, 2019
Ibibo Group / Goibibo Customer Care's response Dear Sanju Katyal,
Greetings from Goibibo.com
This mail is in reference to your booking id: GOHTLDANDEYHW9HY.
Please be informed that Gurpreet (Customer Delight team) is already working on your concern and would revert you with the closure ASAP.
For any clarification, please revert on the Ticket #28077314.
Assuring you best of our services.
Regards,
Team-Goibibo
Verified Support
Jul 15, 2019
Ibibo Group / Goibibo Customer Care's response Dear Sanju Katyal,
Greetings from Goibibo.com
This mail is in reference to your booking id: GOHTLDANDEYHW9HY.
Please be informed that Gurpreet (Customer Delight team) checked with the technical team and reverted you with the closure stating "as per our website- the air conditioner in hotel amenities are not mentioned and the screenshots you have shared, nowhere it is mentioned that the amenities are for the hotel Jessica Residency".
For any clarification, please revert on the Ticket #28077314.
Assuring you best of our services.
Regards,
Team-Goibibo