Ibibo Group / Goibibo — Incorrect information on goibibo website for hotel booking

Address:	560027
Website:	WWW.GOIBIBO.COM

This is in regards to a hotel booking done by me on April 16th' 2016 through the Goibibo website. The hotel booking was for 4 nights and five days and the hotel name was Temple Tree Hotel in Wilson Garden area, Bangalore.

While booking the hotel through the website, I selected twin accommodation in the 'number of people in the room' and I was given a price quote of INR 10, 867 including taxes with Breakfast and Dinner included (after applying a 'GOKARDE' discount as part of the promotions by Goibio. I paid this amount using my debit card. When I reached hotel with my wife, the Manager told us that the booking is only for a single occupant and it is not on twin sharing basis.

When I inquired from Goibibo customer care service, they said that there is a system error due to which you were shown incorrectly that the booking you made is for two people however the booking amount is for one person. I argued with them that they should be returning me the money or make adjustments in the current hotel booking so that I be compensated.

My request was not entertained neither by the Hotel Manager and by Goibibo manager. Since I could not cancel my current booking at the last moment, I had to pay the Hotel INR 5, 000 additional so that I could get a double occupancy room.

This is one of those pathetic and eye opening experiences which shows how customers money is stolen and customers are lost.

I would never ever recommend your website to any of my friends and relatives although I am sure you won't bother loosing a handful of customers.