[Resolved] Ibibo Group / Goibibo — international tickets booked on jet airways thru goibibo
J
jotiaa
from Nagpur, Maharashtra
Address:
Mumbai City, Maharashtra
We had booked 3 international return ticket to paris, rome italy dated 10th may 2019 on jet airways through goibibo. These were prebooked almost 8 months prior to the scheduled departure we booked our stay n sightseeing paris n venice once we got a confirmation from goibibo. Then suddenly in april 2019 we came to know about the flight disruptions of jet airwaysand that all flights got cancelled due to the financial crisis. We contacted goibibo they agreed to refund our amount asap but till date we have not heard of any update from this agency. They are not contactable on cc care nos and the office is also shut down. How can we get our refund back. We feel cheated by the agent. Please help.
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Sep 30, 2019
Complaint marked as Resolved
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2019
Ibibo Group / Goibibo Customer Care's response Dear Jotiaa,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- GoIbibo Care
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