Ibibo Group / Goibibo — issue - refund the amount instead of keeping it in credit shell/voucher

Ibohal Koijam

Address:

I booked using goibibo mobile app

I booked a flight ticket for family from hyderabad to imphal that should be travelled on 18th april 2020. The ticket numbers are[protected] and[protected]. The flight has been cancelled due to lockdown from air india side.
Goibibo was keeping refunded amount in credit shell/voucher. Our family will not be possible go there (All family members came in pune).
I tried to contact many times to goibibo customer care. I have written the email to airindia customer care and spoke with their customer care.
Airindia customer care is saying that the refund should be initiated from goibibo.

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Sep 24, 2020

Updated by Ibohal Koijam Please refund the amount instead of keeping it in credit shell/voucher because it will not be possible for us to go there (all family member came to Pune)