Ibibo Group / Goibibo — Money debited from bank account but flight not booked

I was booking an air india flight from kolkata to agartala for 24th jan,
during the booking i was paying via upi, my money was debited from the bank but the flight ticket was not booked.
no info is showing in the my trips pannel.

and the customer care number has no option of speaking an executive

kindly refund the money.