Ibibo Group / Goibibo — Money was not refunded for failed ticket booking

My friend tried booking a train ticket from GoIbibo. The ticket was not booked, the money however was deducted. It's already been 20 day and no refund has been made.

Not sure what to here. The whole company feels like a big scam. They have given absolutely no option to contact them.

1) There is no way to contact the customer care.

2) There is no email address to contact either.

3) I tried calling [protected] which is directly connecting me to the airline customer care agent. The agent says that there should be an IVR which allows me to contact the agent who handles the issues related to train bookings. But that is not happening.