Ibibo Group / Goibibo — My hotel booking cancelled by goibibo

Address:

C1/41, Safdarjung Development Area, hauz khas,, New Delhi

I just booked hotel Fern, Udaipur, from 21/7/21 to 22/7/21 and paid by debit card. After some time, your site showed booking cancelled and zero refund. I didn't cancel that. What's this nonsense going on. Kindly see into it ASAP, and either refund full amount or continue booking. Fern, Udaipur saying no booking received. So where is that money.