Ibibo Group / Goibibo — No response from company;not giving refund

Address:	Gurgaon, Haryana, 122018
Website:	www.goibibo.com

I, pranav, had booked rooms through goibibo app at club mahindra emerald palms resort varca goa on 17-18 march (Booking id:htlvexcmtu) and 18-19 march (Booking id:htll5e47fe).I had a horrendous experience at the hotel.The hotel barred my entry citing my rental car as the reason.I was made to wait at the gate for 1 hour at midnight, not even asked to come in or have a glass of water;offered no alternative.I made a call to gocare.Mr nishant of goibibo held up the call for 40 minutes.It was around 1 am in the night, i was still made to wait outside the gate of the hotel as if i was a terrorist.I again called goibibo, this time nishant told me that he cannot facilitate my entry into my booked room in the hotel nor could he arrange an alternate room at that time for me.Exhausted and harrassed it took me 2 hours to find a room and had to pay a hefty amount for it.I get no call from goibibo the next day.I call them again, this time mr animesh picks up, makes me hold up for around 20 mins. Then assures me of action in 24 hours.No call comes up.Trusting the goibibo brand i again book a room in goa at estelo de mar, baga.After 2 days i again call them up, still they say they have no solution.On 21st march i get a call from goibibo that they cant refund my money and cited club mahindra rules for it.I was aghast at such insensitivity.If goibibo is so much concerned for the hotel rules they should intimate it beforehand.And the way the guys were citing the hotel concerns it seems they dont need customers, they just need the big pocket hotels to fill up their cash counters.I feel i have been robbed by goibibo.I wasnt even let in the hotel, leave alone stay at the room.And all this while goibibo narrated the hotel version.If such is the horrible experience of booking through goibibo i would suggest others to unsubscribe the app.If the company couldnt even refund my non-stay at the hotel, leave alone the harassment or lack of alternative arrangement i can clearly say this company is based on loot of common people not service.