I have booked Magnum resort on 1st nov for 29th dec-1st jan. I have got confirmation from hotel (Mr. Mehra) around 6th Nov. Again i got a call from goibibo that it is not confirmed yet and i checked with hotel again which says that we have booked at lower price and they dont entertain such bookings and blaming third party which is goibibo for this.
My money is now stuck with goibibo, i have then starting following up with Goibibo on this issue.
First they said that the booking is not yet confirmed and they were trying to reach me from long time. Why should i bother to call/pick call from unknown toll free when it is clearly mentioned in app no need to call booking is confirmed.
second i understood the situation and i believe there should be policy/contract between third party and hotel in such scenarios.
well i got call 3-4 time informing me about same issue but no solution to it, and what i supposed to do in this case, either they should come back with solution/refund something but nothing.
This makes be little worried and now i started following them on issue but i spoke to many support people(
kajal sharma, rakshA KUMARI, priyanka, bandana manjhi, shubham, taran) and no one knows what exactly they should do they dont have any idea and i get to hear that i need to wait for 2 hrs / 24 hrs/ 72 hrs everyone says different stories but no one is taking actions on this. Infact they cut my calls and give me more mental trauma.
why it is taking so long to get confirmation from hotel/ implement any other resolution? why they cannot help before travel date?
everyone is saying different stories some says will get alternate booking some says no will get confirmation?
Can any one really take action and resolve this case and inform me what the final status?
Was this information helpful?
Post your Comment