Verified Support
Jun 26, 2019
Ibibo Group / Goibibo Customer Care's response Dear rinkupatel,
Greetings from Goibibo.com
We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.
We thank you for writing to us.
Regards,
Team - Goibibo
Verified Support
Jun 27, 2019
Ibibo Group / Goibibo Customer Care's response Dear rinkupatel,
Greetings from Goibibo.com
Greetings from Goibibo.com
At the outset, we sincerely apologize for the unpleasant instance.
We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.
In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.
Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:
Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.
Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.
Assuring you best of our services.
Regards,
Team Goibibo
Verified Support
Jul 01, 2019
Ibibo Group / Goibibo Customer Care's response Dear rinkupatel,
Greetings from Goibibo.com
We are resolving this case, as we have not heard from you after the details requested for investigation.
Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:
Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.
Assuring you best of our services.
Regards,
Team Goibibo
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