Ibibo Group / Goibibo — Refund not received yet

Address:	411028
Website:	www.goibibo.com/support

Hi,

Few things I need to make it very clear here.
1. Cancellation was not done by me, it has been processed by GoIbibo executive at the back end.
2. Cancellation policy on the website states "100% refund guaranteed".
3. GoIbibo site showed different amenities at the time of booking and after the confirmation of booking. Like free wifi, complimentary breakfast, and 100% refund on cancellation had been displayed at the time of booking but after booking was confirmed everything got changed and I just got an accommodation without any amenities. So I requested the Goibibo care to cancel the booking and process my refund ASAP.
4. I am still getting messages from Goibibo, that your refund has been processed and if you didn't receive the same till yet please check with bank branch and Goibibo care executive.
5. Status of booking on Goibibo website is showing, "Refunded".

I am writing this mail for the very last time, after this If I didn't get any of my refund I have to move to consumer court in regards of a cheating case done by GoIbibo. This is the second time that Goibibo has cheated on the hotel bookings.

I am attaching the supporting screenshots.

Hope this makes you very much clear.

Thanks,
Davinder