[Resolved]  Ibibo Group / Goibibo — refund of amount excess amount

Address:Kolhapur, Kolhapur, Maharashtra, 4116502

Respected sir/madam
With respect to above subject this to your information that as per the conversation with the team member mr sahil bhagchandani ([protected]@goibibo.com)

The amount of rs 2500/- was to be refund from your side. This amount is of the hotel which i booked on 3rd to 5th june ooty with reference id as fallows htlqafa35q. The day when i reached hotel they deny to give the booked room, where i made the complained for the same, but no action were taken from your side. Then the next day your team member called and told me that we will pay the upgraded amount of the hotel where i have give all the details to him. But still after 15 days left over there is no single mail of status. Looking for the reply

Booking id

Beneficiary name

Account number

Ifsc code

Bank name

Branch

Htlqafa35q

Guruprasad v sutar

[protected]

Sbin0000517

State bank of india

Gadhinglaj
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Aug 18, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2019
Ibibo Group / Goibibo Customer Care's response
Dear sadguru[protected],

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Goibibo
Jun 27, 2019
Updated by sadguru123456789
Still there is no movement in case. Almost 1 month to be completed. Dear Mr Sahil Bhagchandani ([protected]@goibibo.com). Resolve the case as soon as possible just don't as for your accept of sincere apologies. show your ability to resolve the problems.
Jul 04, 2019
Updated by sadguru123456789
Its not only that you are give me the refund amount of 2500/- you should give the compensate for the same as you have made me to wait for 1 month and used the amount.
Verified Support
Jul 15, 2019
Ibibo Group / Goibibo Customer Care's response
Dear sadguru[protected],

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDMOBQAFA35Q.

We checked booking details and please be informed that refund of INR 2500 processed on the same account/credit card/mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Refund Date: July 3, 2019, 12:16 p.m.

For any clarification, please revert on the Ticket #28017337.

Assuring you best of our services.

Regards,
Team-Goibibo
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    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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