Ibibo Group / Goibibo — Refund of cancelled flight tickets through GOIBIBO

We had booked our fight tickets from Mumbai to Nagpur on 6th April of GOAir and Nagpur to Mumbai on 8th April of IndiGo airlines through GOIBIBO. The GOAir flight was cancelled and hence we cancelled our return tickets too. Both the airlines have immediately returned our money as per their policies and sent us cancelled invoices. Surprisingly only one refund amount i.e. of GoAIR is appearing in GoCash. Secondly we had called the agent of GOIBIBO and asked him to refund the amount to our bank account which they have not yet done. It is more than 15 days now and we are yet to get our amount back. The GOIBIBO contact number is very difficult to get. After trying out for several times only once we could reach the agent and he had given false promise to transfer the amount to our account. We are retired senior citizens and badly require the amount back to our account. Pl do the needful at the earliest.