Ibibo Group / Goibibo — Refund of flight cancelled by airline

Address:

19th floor, Tower A, B & C, Epitome Building No. 5, DLF Phase 2, Sector 24, Gurugram, Haryana 122002

I booked international flight ticket through Goibibo. Flight was cancelled by airline making it eligible for full refund. I made request to goibibo for refund which hasn't been processed till date. There is no direct way in IVR to connect with refund team. Even if you get connect, support team is unprofessional and doesn't provide correct status update. I called support almost 50-100 times, spoke with multiple agents, supervisors and nobody was helpful to provide even correct update, let alone refund. I'm really frustrated now and will take them to consumer court for this mental harassment from goibibo.