Ibibo Group / Goibibo — Refund of Rs. 1678 is not received yet

Address:

19th floor, Tower A, B & C, Epitome Building No. 5, DLF Phase 2, Sector 24, Gurugram, Haryana 122002

Hi,
This is regarding the bus booking for 30th May 2022 (2 tickets) from Haridwar to Delhi of Mahalaxmi Travels ISO 9001:2015 amounting to Rs. 1678 (paid Rs. 1628 through credit card and Rs. 50 through Mywallet) having booking ID GOBUSAND6C99611FC5 and PNR 676BV6A9.

On the date of journey i.e. 30th May 2022, the bus operator cancelled the booking without any reason. After that, I created a ticket with goibibo having task ID:[protected] on 30th May 2022 at 07:01 AM to get the refund.

In response, a message was received from Mahalaxmi Travels on 31st May 2022 at 03:07 PM, which is as follows:
"Dear customer, your ticket is cancelled. Haridwar To Delhi Date: 30/05/2022, PNR: 1175764, Seats: 52, 53, cancelled with Refund Amount: 1677.9, Thanks We would like to see you again, Website URL: www.mahalaxmibus.in - Mahalaxmi Travels"

After that, my support ticket was closed by goibibo on 31st May 2022 at 06:31 PM.

Now, since the refund has been initiated by the Mahalaxmi Travels on 31st May 2022, I have not received the refund of Rs. 1678 from Goibibo (Rs. 1628 through credit card and Rs. 50 through Mywallet).

Also, the support ticket is closed by Goibibo. There is not any way possible to connect to Goibibo customer care, neither by chat, nor by call. Every time I call customer care, the computer robot says our executive will look into the matter and revert back to you. No response has been received from GOIBIBO in the last one month.

In view of above, It is requested to look into the matter and provide my refund of Rs. 1678 (Rs. 1628 through credit card and Rs. 50 through Mywallet) at the earliest.

Details:
Name: Vikas Sharma
email id: [protected]@gmail.com
Mobile No.: [protected]