Ibibo Group / Goibibo — Refund processing - for ID- GOFLDMTDE7F[protected]
D
Devulapalli Anand
Sep 1, 2021
I made a booking on 20th Aug 21 through Go Ibibo for trip from Pune to Nagpur vide G8241 dated 25th Aug. The flight was cancelled by airlines -Go Air and the airline- Go air sent the refund . THE REFUND was sent to Go Ibibo on 24th Aug 21 . Go Ibibo did not inform on 25th Aug 21 and nor did call about it . I finally got the email on 29th Aug 21 from Go Ibibo on the refund - but to mu dismay it was transferred to wallet -Go Cash and not to the credit card account no ending with 6509 (State Bank of India) through which I had made the booking . I am now struggling to the amount transferred from the wallet to the credit card account no- ending with 6509. Firstly, I never authorised Go air to move the refund received to the wallet and to process the transfer from wallet to my credit card account- the website is not allowing it. This is cheating and robbery by Go- Ibibo and such a harassement. I would want the consumer forum to take cogniozance and initiate action.
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