[Resolved] Ibibo Group / Goibibo — regarding hotel booking price

umeshkc

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560079

Hi my name is umesha kc, i booked an hotel room on date 13/08/2017 with an booking id htlqusc966. While transaction it is showing 952 rd but in my account you people deducted 1184 rs. Please justify that transaction details... My booking id is htlqusc966 booked on 13/08/2017.
I hope u people are going to solve this issue.
You deducted extra 132 rs... Please justify

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Sep 20, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Umesha

Greetings from Goibibo.com !!

This e-mail is in regards to your reservation, booking id (HTLQUSC966).

We have checked on this and would like to advise you that same got booked which was shown on website and you agreed on same, even OTP send to user is also for same amount and same was shown on final page of payment gateway.

If you claim that amount of 952/- was shown to you at the time of booking. We request you to kindly share screenshot supporting your claim, so that we can take this forward accordingly.

However, as if now no refund applicable on booking as same got booked which was agreed and selected by user online at the time of booking.

Hope this answers your concern, thank you for writing to us.

Warm Regards,
Akash Sharma
Customer Dispute Team

Landline no:[protected]
IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India