| Address: | 19th floor, Tower A, B & C, Epitome Building No. 5, DLF Phase 2, Sector 24, Gurugram,, 122002 |
Sanchi sinha
10:38 pm (45 minutes ago)
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This is to bring to your kind notice that i sanchi sinha, frequent user of goibibo company and i have booked air-tickets of air india company for my parents from ranchi to delhi on 26th march & delhi to ranchi on 3rd april. I would like to convey that while booking this ticket in place of my mother's name
(Preeti sinha) i selected my name (Sanchi sinha) by mistake and ticket got booked on my name.
At that point of time only i messaged on the help button in which the message displayed on my screen, for this query call to airline and the no. Was reflecting on the screen. I straightaway called on that airline no in which i was instructed that there is no need to worry as you can directly go to airport and the name will be changed (In place of my name my mother's name will be changed in the ticket) by having the proper document. Then i got relaxed after getting information from air india customer care representative. But on 26.01.2019 i got to know from one of my colleague that kindly get a confirmation regarding the same as it also possible that they can deny on the travelling date. So again i called to 2-3 times and air india customer care representative and each time i got different replies from each and every representative.
Finally i decided to call to goibibo customer care today then i got to know that i can get some benefits but it was only valid for 24hrs of the booking.
I would like to clearly state that i belong to middle class family and for me bearing a loss of whole ticket getting cancelled without any refund is not bearable. I have tried all options regarding cancelling and rescheduling but none of the option is feasible for me.
I just want to file a complaint against that air india customer care representative whom i had a conversatition on 24.01.2019, the day i booked a ticket. I would like you to kindly go through the recorded call and listen the air india representative giving me confirmation regarding name change can be easily done on the travelling date in airport which is a wrong information due to which only i missed goibibo customer offer.
I would also request air india to give me a compensation just beacuse company's representative i am facing so many problems and i am in lack of option.
Also i would like to convey the each representative should have proper knowledge what information has to be conveyed to the customer as i have heard so many options in this case.
Therefore, i would be satisfied if you can understand my situation and ensure me with some kind of better solution.
Pnr no.- jt0q7
Contact no.- +91-[protected]
Email id - [protected]@gmail.com
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