I’ve booked a hotel on goibibo.com on Saturday 13/08/2022 at Udaipur, Rajasthan for 4 people.
I left Jaipur at 12 afternoon on my way to Udaipur at 08:45 PM 5 KM apart from location got a call from Hotel owner saying that room was not available at the moment. I called back but he refused to make any other arrangement for me. I raise my issue to goibibo & with 52 minutes long call(Yes, with the agent) I said that it’s difficult for me to find any new hotel at that very moment due to Holidays & at end time both online and offline asking for higher amount. So I asked him to give me any other room booking. But instructions The agent said me there..
1. They’ll initiate the full refund of existing booking.
2. Get book any hotel of your choice at the moment (Online or offline) and provide the bill, they’ll initiate the reimbursement for the same upto ₹3500. Still I’m not agree, but they ended up saying that it’s last what we can do for you at this moment. (Which is quite unfair)
I demanded room in exchange of room but they refused. So at 11:00 PM, I literally searched nearly 15 hotels for just the room, all my family was worrying due to fear of not getting room & we might have to spend night in car.
At 11:13 PM with less facility & poor service, find a room at ₹3600 (much higher than what they offer) but I don’t have any choices left so went with it.
On next day, uploaded the bill, expecting to get upto 3500 back but didn’t get reply even after a week, I again tried but couldn’t connect. On 30/08/2022, they initiated a reimbursement of nearly 2000 against my booking with saying it’s maximum what we can offer.
Certainly not happy with such horrible experience and with the service ! Was this information helpful? | 
Post your Comment