Ibibo Group / Goibibo — Scam- Failed booking and amount deducted

I tried to book a Hotel (The Fern Residency, Udaipur) from Goibibo. The Hotel was not booked, the money however was deducted. not booking id created nor confirmation has received. I

Not sure what to here. The whole company feels like a big scam. They have given absolutely no option to contact them.

1) There is no way to contact the customer care.

2) There is no email address to contact either.

I've attached my payment reference number in the attachment and what it showed on my screen when I completed the payment.