Ibibo Group / Goibibo — Subject: Goibibo Group/ Goibibo Hotel Scam

We had booked 4 double rooms at OYO 82063 The Fallway restaurant & Homestay for 1 night (Check In Date – 25th June & Check Out 26th June 2022). It was booked through Goibibo Application and this was the Oyo Property and i have made the payment through online and they charged Rs. 2908 and received confirmation voucher for the same. We have also had a word with Goibibo & Oyo team in regards to our booking and this was confirmed as informed by the team.

But when we reached at the property by 1800 hrs we have been informed by the Owner that there is no such booking and you have been cheated by the person who is doing such scam from last 2-3 months and taking money and the best part is that Goibibo and Oyo team is not cancelling his account/ licence this was told by the property owner. We have tried reaching out the Goibibo and Oyo team but they refused to give the solution and refund. This was a very difficult location to reach and there was no nearby hotel available. We have faced lots of problem and gone through mental trauma as we were 3 families with kids and pregnant women. We have request team to atleast provide us room and sort this matter as it was getting dark. We are trying to get our refund but no help. This was the 2nd time we have been cheated by Goibibo team and being a travel agent.
We have raised online complaint and also published this on social media so that no one will get cheated.

Below are the details for your reference:

Booking ID: GOFLDANDEC[protected]
Note: Refund is still pending for this booking id
Booking Type: Flight Booking for 4 Passenger (Delhi Udaipur return)

Booking ID: HTLDNAOWGQZ77CN2
Note: Refund is still pending for this booking id
Booking Type: 4 Room Booking at OYO 82063 Fallway Mussoorie
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