Ibibo Group / Goibibo — Totally e cheat fund company

Address:	Kolkata, West Bengal, 700001
Website:	www.goibibo.com

I had booked a domestic ticket i. e from kolkata to delhi and delhi to kolkata and when i booked this ticket it was shown as refunded ticket.
Somehow my plan got cancelled and i couln't travel and i cancelled the ticket before hand only.
The amount they have refunded me is just rs. 496 out of payment of 7007 and now they are saying that we have deducted this charge and thta charge and all.
My question is then y the hell are they showing refundable when the ticket is booked.
Another issue is that : - when i had booked this ticket then there was an offer that if i pay through my sbi credit card then i will be getting a cash back of rs. 1200 after few days.
When i had cancelled the ticket i has asked the customer executive that whether i will be getting the refund of not and every one said that yes you will be getting the cash back and after 10 days they said yes u will get the refund and now after few days i called then they are saying u wont get refund cz u have cancelled the ticket.