[Resolved] Ibibo Group / Goibibo — wallet is locked

gangwaratul94

from Delhi, Delhi

Address:

Singrauli, Madhya Pradesh, 486889

My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
My registered mob [protected]
Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned any genuine reason of lock. It is a planned cheating by a reputed online site.

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Mar 3, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Ibibo Group / Goibibo Customer Care's response Dear gangwaratul94,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please be informed that our back-end system has detected your account to be violating our terms o[censored]se.
Hence, we regret the account with e-mail id: Gangwaratul.[protected]@Gmail.Com has been blocked and the same cannot be unlocked.

However, goCash account with e-mail id: [protected]@dummymobemail.com is active in our system.
Request you to sign-in with your mobile number: [protected] and verify the OTP, to proceed further.

For any clarification, please revert on the Ticket #26236020.

Assuring you best of our services.

Team-Goibibo