Ibibo Group / Goibibo — Was denied refund though not completed booked car ride

Had booked cab on goibibo one month in advance from banglore airport to chinnapanhalli for 14th Nov. 2021. on my arrival in Banglore airport, i was shared cab no in my whatsapp messag. to my surprise, i was asked bydriver to board on another cab for which there was no official written confirmation in any form (SMS/whatsaap/email). later when i reached out to customer care, they said they will share in email new correct details. Again they shared wrong cab number, due to which, i denied boarding the cab as i had no official written proof and it would have question of security for me and my family members.

After 1 and half hour of back and forth call with their customer care, i was told to take any other cab and later they will refund the amount. Now after 1 week, i was told that they can't help. They seems to be cheat company and being managed bynunprofessionally manged folks. can you please get me some help from this cheat goibibo company? i will put my feedback on each and every forum for this cheat goibibo comany so that it help other customers. Thanks