[Resolved] Ibibo Group / Goibibo — wrong booking confirmation | |
I had made a resrvation for travel from udairpur to patna on their website for 31.08.2018. Before completeing the booking i took a snapshot of the date and travel time and flight detail. On completeing the reservation the ticket received was with udaipur to delhin on 31.08.2018 and delhin patna on 01.09.2018. Attached is the snapshot from their website which was taken. A senior ctizen is travelling and its not practical for her to take a one day halt. I made several complaints with goibibo but they refuse to accept the mistake. I have requested them either refund the money or change the date back. But they have turned deaf ears. We as consumers are faced with such fraudulent companies who after making a mistae refuse to even accept or do anything. Was this information helpful? | |
Sep 13, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 13, 2018 Ibibo Group / Goibibo Customer Care's response Hi shikhar dalmia, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo. | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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