| Address: | Goibibo Head Office Address : ibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon – 122002, Haryana |
| Website: | www.goibibo.com |
Honorable Consumer Forum !
I booked the Sleeper bus ticket form GOIBIBO website at[protected] worth Rs 2476.00 booking id is GOBUSba339be24c for date of Journey is[protected] Delhi to Azamgarh (UP) for celebrating holy festival at my home town. Bus operator details is Raghuvanshi Travels and GOIBIBO, This bus operator booked the ticket and deny at last moment of journey[protected] also which record i have. So seemed GOIBIBO doing the fraud of every customer.
but at the last moment of travel bus operator has been change the bus and also sleeper class to Seater, alternate bus details is E BUS Services bus no UP 65 BT 8959. i locked the complain to GOIBIBO team on same time with all details that alternate bus is very pathetic and and his all seats having water locked, so Mr Gaurav (GoIBIBO emp) offer me only Rs 600 compensation that time, i denied for that. I said that time to him i want to take a hard action against the bus operator, so that they never did again such types of activities to anyone. i demand that time immediately blocked this operator on his website and refund my 50% ticket amount. he assured me they will provide me necessary solution for my 16 hours night pathetic journey max 72 hours only. but 8 days has been spent and not getting any proper solution as per promised. Now they forced me to settle is only refund Rs 800.00 which totally unethical and pathetic for using a such trusted brand like the GOIBIBO. it's better i purchased the ticket from directly to bus operator which is cheap also. But i chose it bcz i did't want to trouble any trust issue.
Between the travel alternate bus crew members cut my trolley Bag and stolen my wife branded make kit worth Rs 4, 000. 00 from bus trunk. After reached the home when i saw then contact to bus operator E Bus India-([protected]/[protected]) bus no UP 65 BT 8959. but he is not supporting till yet, while I sent him images of my bag, but he said that on call I have 200 such call everyday do whatever you can. I also shared the same details to GOIBIBO team but now they totally deny they cant't help in this matter. FIR also register in UP Azamgarh P[protected] and in Delhi LR No: 255247/2020
Now the GOIBIBO team supporting the bus operator and still sold still alternate Bus operator ticket on his platform. If customer cancelled the ticket at last moment then then the penalty amt is 90% but if operator doing the same and provide the pathetic service against the luxury class promised, then no one ready to help customer. GOIBIBO team just care now his profit margin they don't care the customer harassment.
Would request you humbly to please investigate this case and give me the justice
Please check the GOIBIBO senior Management details and office address
1.Sanjay Bhasin
Co-Founder & Chief Operating Officer
2.Vikalp Sahni
Co-Founder & Chief Technology Officer
3.Parikshit Choudhry
Chief Business Officer – Domestic Hotel Supply
Goibibo Head Office Address : ibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon – 122002, Haryana
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