[Resolved]  ICICI Bank — account closure charges debited to my account

I am an accountholder in icici bank for more than 18 years under account number[protected]. I requested icici bank to close my above sb a/c for poor service quality, vide my letter dated 03.02.2018, sent to them on 05.02.2018. The letter was received by them on 06.02.2018. On several reminders and complaints over phone, in person and through online, the account was closed on 20.02.2018. I noticed an amount of rs.500/- was debited to my account towards account closure charges and an amount of rs.90/- was also debited towards gst on the account closure charges on 17.02.2018. As per icici bank's terms and conditions, the charges for closure of account is made for accounts closed within one year. Since, my account is more than 18 year old, closure charges made by icici bank is not correct and cannot be justified by bank's terms and conditions. I am sending herewith the screen shots of my account statement and faq details regarding closure of account issued by icici bank (From bnak's website). Request the icici bank to refund rs.590/- (Rs.500/- being account closure charges for 18 year old account and rs.90/- being gst on the above charges.

Yours faithfully,
R. Krupakar