ICICI Bank — address change with icici credit card

dhalapathykk

Address:	Emkay Plaza, west Venkatapuram, Bank colony, alwal, Hyderabad, Telangana, 500015
Website:	www.icicibank.com

I am having a horrible experience with icici bank with reg to updating my address. We moved from delhi to hyd and i walk into the bank on sep 20th, 2019, submitted my aadhaar, pan card soft copies and filled a form. They said it wil take 1 day to get the address updated. Its 25th now and stil its not updated. Second, the customer care reps tell me to update the address online. When i log in to netbanking, it tells me to update my email id first for which its asking debit card authentication. I just have a credit card with icici, how can i authenticate via debitcard. Seriously!! When i try to speak to the customer care people, the ivr is not even accepting my credit card and tells me that the card details you entered is invalid. Do customers look like # to icici? Is this how icici gives its service to its customers? I spent 200rs just to talk to them as their customer care hotline charges 1rs/min.. They just keep me waiting. I wil never recommend such type of # services bank to anyone after my pathetic experience. I even sent a mail to their complaint team and its been more than 5 days i have heard from them. Such a pain in the _! Icici is just a #

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840421) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 10, 2019

Updated by dhalapathykk PATHETIC explanation from ICICI team again.

I followed your dumb advice and to prove my situation I have attached the screenshots of screen in ur complaint email address.

Second thing, I even followed your second dumbest advice about Walking to a nearby ICICI bank, karkhana branch.To add further to my headache caused by you guys, the representative told me that he has no idea how to deal my situation and that he cannot help me and asked me to call the CUSTOMER CARE people and they will help me.

Am i looking a ### to you? On one hand you tell me to go to a nearby bank and when i go there they dont do a single thing.

By the way how can i connect to the customer with an expired credit card?? Do u have any brilliant ideas?..

Despite that i even called CUSTOMER CARE and the IVR is unable to authenticate my card number...

I mean such its a Waste to spend my time behind u guys and i feel disgusted to be a part of ICICI