ICICI Bank — amount deducted online purchasing and a failed transaction

Address:

Bangalore, Karnataka

I was doing online shopping through paytm.com. I had done one purchase trans id[protected] for which the website directed towards icicibank 3d secure website, but on my next transaction which was a failed transaction no:235746 and 131979 the amount of Rs 899 and 350 had been deducted. The worst part was it did not either redirect towards the 3d secure page, neither were the products purchase. on calling icici bank i ve launched a request number SRS[protected]. i got a feedback that purchase has been done from my side, which was a failure. they need 7 days for refunding the amount which i accepted.. i am concern about the security they have provided for the credit card, which on using online is not at all safe. The worst part is calling customer care and waiting for atleast 5 to 6 minutes.Kindly look into the matter an d suggest me whatever possible from your side. damage tansaction id : 235746 loss Rs 899 tansaction id : 131979 loss Rs 350 tansaction id : 816115 loss Rs 200 + call to customer care approximately around Rs 75. insecure transactions online