[Resolved] ICICI Bank — Auto Loan pre closure request is not processed

dijo k j

Address:

Kazhakoottam, Kerala

I have requested for my auto loan pre closure. I transfer the money to loan account on 14 OCt and directly gone to the branch on 28 Oct and filling the form and requested for the loan closing. now it is almost 18 days no response from bank. At the time of submitting loan closing request they ensured that with in 7 days my loan will be closed and with in next 15 days you will be receiving NOC for the loan. now it is almost 20 days and no update on the request. while checking with branch executives their reply was, loan closing is done by central team we have to do nothing.

Auo loan number :LATHR[protected]
Closing Request Number:[protected]
ICICI Branch: Kazhakkottam
Loan account holder:Dijo
Mobile Number: [protected]

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Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team