ICICI Bank — Bank fraud/ loan sanctioned without my approval

jay mistry

from Ahmedabad, Gujarat

Address:

Mr. Karmesh Joshi, (Branch Manager, Home loan department, Bapunagar, Sardar mall, Ahmedabad

Complaint against:
*Mr. Karmesh Joshi, (Branch Manager, Home loan department, Bapunagar, Sardar mall, Ahmedabad)
* Mr. Ashish Patel (Bank recruited Direct salse Agent, )

Respected authorities:

My Home loan has been sanctioned without my approval. After several attempts of requests and prayers I received the sanction letter (after the letter validity expired).

The Manager is not responding to my complaint. He even refused to accept my written complaint application.

An amount of 8069/- rupees is also deducted as processing fee without my consent. I expect my refund along with the compensation for the inconvenience caused.

I tried to email the complaint in coustomer care but no one is reverting back to me.

Complaint Reference ID - 000V2aG3X85SRQNG

I have many proofs in the form of call recordings as well as WhatsApp chats.

I am feeling cheated and request for kind response from your end.

Thank you

DILIPKUMAR SHIVLAL MISTRY

(Mortgage Loan Application ID: 76603649
Home Loan Application number: [protected])

Mobile No : +91 [protected]

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Mar 31, 2021

Updated by jay mistry This is the third time that the I am receiving the same irritating response. I request the authorities to take some strict action involved in my harrassment. Please respond.

Apr 27, 2021

Updated by jay mistry So many days have been passed but still my problem is unresolved. Neither I have received any follow up from the bank. What should I do?