ICICI Bank — Blocked my card without my consent

Hi, I am a non resident Indian holding an ICICI account in India (ending 3939). I use the online fund transfer facility to pay my Indian load and credit card until recently. ICICI issued a new debit card and sent it to my old Indian address and cancelled my existing debit card.. All this without my consent!. Now I am left with no option to do my usual transactions including credit card payments.. I have been in touch with ICICI through mail and call and is shocked at their ignorance in getting such matters resolved. I have been sending detail mails to them explaining the situation just to receive some call center guy sending me a list of items to do which I cannot do. (copy pasted from some standard response). I raise the following complaints with ICICI 1) How can you cancel my card without MY consent? 2) Why am I not getting sensible responses to my mails? It is your responsibility to make sure that my account is accessible to me at all times I am waiting to see how this ends, , I dont want to leave my money locked up with such irresponsible . Varun Mohan