[Resolved]  ICICI Bank — Blocking of credit card without prior information (call) and closed the all way to pay the bill online.

I am Sachin Raskar(Mobile no # [protected]) availing the ICICI bank services since March 2018. I have salary account with ICICI bank and also 2 credit cards.

I am very disappointed with ICICI service as they did not provide the transparent and clear information.

I applied for the ICICI credit card ( Amazon pay) in July, 2020 through Amazon sites. It got approved instantly and allocated a ICICI amazon pay credit card. At same time, it started reflecting in the iMobile App also but it was not delivered to me due to lockdown as offices were closed.

I started availing card services for online shopping. I paid the payment on time through iMobile App and continue to use this card for shopping. This cycle continues for 3 months.

Suddenly in sept, 2020 ICICI bank cancelled/blocked my amazon pay credit card and also, removed its details from iMobile app without prior information or call.

They suppose to call and inform me about their step of blocking/cancelling the credit card and ask me to pay the due amount if there. It was matter of few seconds to pay the bill though iMobile app but they did not do this.
I called my appointed AM and explained the matter to him requested him to provide an option to pay the bill online but he said that if i do not have credit card details like card number, expiry details, and cvv then i can't pay the bill online.

I could not visit to the bank because of quarantine and missed the cycle. I paid the due amount and requested them to waive off the charges but they denied it. I respect their policy and paid the due amount by visiting the bank again. Now they are charging for the cash payment. I am totally disappointed with service if they would have inform me in advance that i will have to pay extra charges but they did not now they are saying that you will have to pay charges by sharing some link. what a way to make fool to the customer.

Important thing is that, to pay the bill of 2608, I had to take a leave which costed more than 5k and also risk of visiting the public place in such a pandemic situation where everything can manage online.

Please assist me on this.