[Resolved] ICICI Bank — Cant do any cash transactions after 2' clock on saturdays.

Juo

from Bengaluru, Karnataka

Address:	Kozhikode, Kerala
Website:	ICICI BANK

I have went to icici bank vatakara branch( calicut dist, kerala) on 03/10/15 to deposit the cash to my own account. It was an urgent for hospital bill. I went at 2.05 pm. Security informed me that transaction are closed, but i asked about new rule of rbi then he asked me to contact manager. Manager also informed me the same, that is saturdays is not working after 2'clk. Because of this i met some problems with hospital for my father eye operation. Kindly let me know details of new rule of rbi. So that i can make comaplint regarding this.

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Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2015

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience faced. As per RBI Master Circular on Customer Service in Banks dated July 1, 2015, "Banks should normally function for public transactions at least for 4 hours on week days and 2 hours on Saturdays". Pursuant to RBI press release dated August 28, 2015 declaring Banking Holidays on the second and fourth Saturdays of the month, the Bank has continued with its existing extended Banking hours on all days including Saturdays. It may be noted that the Saturday working hours i.e., 9 a.m. to 2 p.m. exceeds the minimum 4 working hours stipulated by RBI on weekdays.

Regards,
ICICI Bank Customer Service Team