[Resolved] ICICI Bank — Card is blocked for online transactions help | |
I have been an icici customer since 3 years. But since the past few months i am disappointed. I have never requested them to block my debit card for any reason, nor have I ever entered the wrong cvv multiple times. But when I try to make online transactions, each time i get this message: "for security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card/login has been blocked for online transactions at verified by visa merchants. To unblock your card, please contact icici bank customer care." I have tried calling customer care multiple times. Each time a computerised voice plays, asks me to enter my 16 digit card number which i would like to unblock, i enter it and it says my card is unblocked. But then when i try to do online transactions, it again says that my card is blocked for online transactions. I have made these calls last month as well and i have waited about a month to get my card unblocked. And today i called again and the same thing happened. My debit card shows still blocked. I have tried to unblock my debit card through the imobile app as well but it says my card is not blocked at all. I am totally frustrated by now. Please help. Thanks, Abir Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Oct 03, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14iti) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |
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