| Address: | ICICI, DHARAM NAGAR BRANCH BERHAMPUR |
Sir,
I have already informed you about the theft case, of 30.12.2020 at the above Branch.
In details, what happened (till date, from 30.12.2020) I shall like to inform in short points that :--
• ON 30.12.2020 I DEPOSITED Rs 27000.00 in ATM-CDMA deposit machine at 1.24 pm. in my friends account.
• The machine asked me to add / deposit Rs 200.00 more, which I did.
• Then, a slip came at 1.28 pm-stating “RS 200.00 DEPOSITED, AND NOTE RETAINED –PL. CONTACT THE BRANCH MANAGER FOR CLARIFICATIONS “ [ it was an error], asking me to contact the Branch Manager.
• I waited for another 2 minutes, when the CDMA screen showed me to meet the Branch Manager.
• I went to see the B.M., Mr .Mithun and informed him. He asked me to come after a week.
• Every day, I went and met the bank officials to get back my money. Finally Madame and Mr Mithun said on 14th Jan-2021, they will see camera footage.
• On 22nd Jan-2021, they showed me the footage, where in:- the MACHINE IS BRINGING BACK THE RS 27000.00 DEPOSITED, AND a person standing next to me, on 30.12.20 is taking out the entire cash Rs 27000.00..He deposits an amount in ICICI bank machine and keeps all money in his pocket (which CDMA –machine returns)
AFTER I have left, The Machine should have done new Transaction, but it brings back the old transaction of Rs 27000.00 just after 2 minutes.
1) Its obvious that after receipt of closure of a transaction with written statement (PL. CONTACT THE B.M.), no person will stay back, but shall file a complaint with Bank officials..
2) The ICICI BRANCH IS RESPONSIBLE TO PAY ME BACK THE DEPOSITED MONEY RS 27000.00 AND RS 200.00, AS its machine problem and its in their premises.
3) The video footage, clearly shows the money was deposited.
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