[Resolved]  ICICI Bank — Charging extra for Gold loan closure Gold loan no[protected]

Dear sir, My gold loan account number is[protected].Loan from ICICI bank andheri east branch koldongari
this gold loan account is on my father name whose is senior citizen and dependent on me.
i have visited branch bank and they said you will get excess amount of 2000 but they just given 400 I have done online payment but number of time outstanding change I have done three times payment same day but every time new outstanding showing different value 1st time outstanding amount 294.66 2nd time outstanding amount 292.66 3rd time outstanding amount 585.32 4th outstanding amount 1170.64 5th outstanding amount 2300.
on 29jan loan is closed and bank is considered closure date 29th jan 2022. i am continuously following for closure of this gold loan account from December 2021 . i written to consumer forum and nodal officer but they have considered 29th jan 2022 and charges extra