ICICI Bank — Couldn't clear my home loan issue

Address:

Pune, Maharashtra, 411046

Icici sr no[protected]
Loan a/c number - lbpun[protected]
As per builder he has not received any cheque no[protected]
Possession of my flat pending due to this pending cheque.
As i have checked my home loan account details, it is showing the cheque amount (1, 64, 000) has been already disbursed to builder.
For last three months i am paying interest  (Emi) for the amount which has not been disbursed to builder.

Don't you have responsibility to let applicant know why it has been happened??? Don't you let your customer show interest to approach icici for any other kind of loans??? Even being a icici salaried account holder, ...

1.I already given more than enough time to nitesh & his team to do the needful required according bank procedure.
2.Several times on daily or day after day pro actively contacted nitesh from last more than one month.
3. I signed reissue cheque request on 5th of this month, from the date i am in continuous touch with nitesh about cheque clearance, but many times just got commitment, we will withdrawn cheque & share photocopy of same, till date no progress & clarity.
4.Surprise to understand which procedure bank & home loan team following to reissue the cheque which already issued on date 28th jan, didn't credited on builder account, but linked to home loan without any delay.
5. Now the simple way i would suggest, if you couldn't resolve issue kindly return 3 months interest occurred on disbursed amount (1, 64, 000) which i didn't get. Also reduce loan amount to 9, 36, 000 from 11, 00, 000.I will issue separate cheque to builder from my account.

Regards,
Nilesh