| Address: | Pune, Maharashtra |
Hello,
I am raising this complaint in behalf of my friend, Mr Vikram Anil Ghodke. He held a credit card with ICICI Bank in 2005. However, later around 2010-11, he stopped it as there wasn't much requirement. He closed the card settling all outstanding amount and charges with the bank.
Still every year, the recovery agents from ICICI, get his name in their recovery sheets and harass him. Every time he has to go through same torture explaining them, that like every year they have again come to him asking to pay for a card he has closed long back. He has to show them proofs, get them to verify with the bank officials and then they happily say sorry for inconvenience caused due to system glitch.
This time now they have again come asking to pay charges and taxes amounting to Rs 50000. These recovery agents behave like they are dealing with defaulter and he has to go through this harassment every year. Even the amount increases every year, giving added tension to make them understand.
The fault is of the Bank who cannot update it's system even after repeated requests. The consumer has to suffer due to their negligence.
Yet the torture and wastage of time is for the consumer, who even at no fault of his has to go through this without any apology from the bank whatsoever.
Please I request you to intervene into this and get the ICICI Bank to stop harassing people this way for no reason.
My friend's contact details are as below :
Email Id - ghodke.[protected]@gmail.com
Mobile - [protected]
Thanking you for your time. Was this information helpful? | 
This is in relation to the previous complaint against Icici credit cards, Aurangabad Branch.
Now these people are even threatening over the phone. Their innummerous calls were already a harassment, inspite of telling that money has already been paid. Now they are threatening that there are other ways to recover the money and this came from a lady!!!
Few things to note -
1- the card was taken in 2005, stopped in 2007. Outstanding of Rs 1200, the charges plus outstanding was paid. In later years, more than Rs 8000 was paid in the name of interest plus taxes, following their similar calls.
So for Rs 1200 already Rs 8000 plus amount already paid with assurance that now all settled, yet every year they harras.
2- the language is appalling. This is the state when we have not even defaulted. If there was a mistake at our end, then I could still tolerate it. But only because ICICI Bank systems don't get upgraded and some branches close down and they don't have records, they are still harassing and demanding money.
With their stone age systems and people that are incorrigible, the end user has to suffer.
Now they are demanding Rs 50000!!???!!! This is supposed to be a reputed bank and is bound to provide quality customer service. Forget about customer care, here they are completely out of control and common sense, demanding and threatening to pay 10 years of interest plus taxes for Rs 1200, that was already cleared at the time of closing. Things were settled long back... Still this torture.
Details for your reference are given below.
Icici credit card branch, Aurangabad
Customer name - Vikram Anil Ghodke.
DOB[protected]
Residing in area -
Nandanvan Colony 431001
Email Id- ghodke.[protected]@gmail.com
Please resolve this, as it is getting out of control