ICICI Bank — Credit card late payment charges & interest charges

Address:

Mumbai City, Maharashtra, 400034

I have been using an icici bank credit card for 10 years. I have always paid full amount as per statement before due date for last 10 years which is an impeccable track record.

For my march month statement whose due date was on 11th april, 2016 & the amount was rs. 14 i paid on 5th april, 2016 but due to human error i forgot to sign the cheque. By the time i got the cheque back from my bank the due date had passed & i paid on 15th april, 2016 which was 4 days after due date. When i got the statement for month of april i was shocked to see that rs. 750 was late payment charges + service tax & interest of rs. 640 + service tax which totals to approx rs. 1450 which is 10% of my credit card bill for late payment of 4 days which happened due to human error.

When i requested the customer care helpdesk of icici bank to reverse these charges considering my track record mr mirza who was the supervisor on duty completely refused to reverse the charges. It is indeed shocking treatment to its loyal customers by one of premier private bank.