[Resolved]  ICICI Bank — Credit card payment- Insisting us to pay once again.

Address:

Salem, Tamil Nadu

on 11.1.2014 a sum of Rs.5735.00 have been transferred from my icici bank a/c no.[protected] towards credit card payment. Actually the amount credited into the old credit card no. [protected](visa card) which expired on october 2013. We received a call from customer service on 23.01.14, they said that credit card payment is not done. we told that it was paid on 11th and amount got deducted from my account and i can see online credit card transactions that the amt is credited. They failed to hear and insisted to pay once again. Then we contacted customer service, bank manager in person, but there is no response. When we asked what happened to the money paid we got a shocking reply"not traceable". We never expect such a reply from a reputed bank like icici bank. here with i am attaching the proof of payment which i received through gmail and sms. We request you to resolve the complaint. kindly request the amount already credited in the old card mentioned above may kindly be adjust to new card [protected] (master card) which stands at due.your kind cooperation is requested in this regard.