[Resolved]  ICICI Bank Credit Card — Unnecessary charges on credit card

Hi,

This is Madhura Sirsikar. Employee of SBI. I was posted in Karwar when ICICI credit card sales team once approached our sbi Bank and pitched for icici make my trip credit card during March.(which costed 599/-)

I was initially interested and applied by filling the form, after few days I receive the call from ICICI team stating I am not eligible for the same. It didn't matter me indeed. But for my surprise after a few days I was sent the credit card during april/may 2020.

I haven't used the credit card yet, but still icici bank has kept sending me sms on stating an amount of Rs. 4508 as on date.

I am surprised, I have been calling them regularly and I am sure they have all the call records of my complaints made previously, which includes
1. Cancellation of credit card since I am not interested on it.
2. They have initiated one assist plan costing 1599+, without my consent.
3. In my one of the complaints I was asked by the customer care to get the one assist plan cancelled, which I have done. But still the pending balance they are showing is 4500.
4. The customer care of icici is most of the time busy that my call doesn't get connected.
5. All my queries regarding card has been unanswered by the bank.

I am ok to avail the card if the cost is what I was promised, without any unnecessary charges levied on it.

Please also let me know with proof on what basis icici credit card had enabled the one assist plan on my card.

Please get me a solution asap.