[Resolved]  ICICI Bank — Deduction of money under ECS

Hi,

I am a mutual fund holder with 5 SIPs on GROWW app. All SIPs had successful transactions for December month(confirmed by GROWW team) on 1st December but all my money from my bank account has been deducted on 2nd December from GROWW app(confirmed by my bank holder - ICICI bank).
Additionally I am unable to add any money into my ICICI bank account because it is getting deducted instantly by Groww. ICICI account is my primary account and salary account. I am unable to do any transactions for the last few days due to this.

GROWW customer service team told me it was a fault from bank side, they have charged me. But as I can see all the transactions are successful on time. No one informed me the date of deduction earlier. It was scheduled to be deducted on 1st December. My 2360rs has been deducted from my account.

Please look into this as I have been continuously reporting the same issue to Groww and they are harassing me by not taking any action.

Thanks,
Arpita Dey