[Resolved] ICICI Bank — Deduction of SMAB charges without informing about the change

krahul1989

from Hyderabad, Telangana

Address:	560087
Website:	www.icicibank.com

Hi, I am having a saving bank account in ICICI Marathali branch.My account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last 3 months. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

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Nov 13, 2015

Complaint marked as Resolved

Issue got resolved after having conversation with bank authorities. Received call from customer care ... Thanks

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2015

ICICI Bank Customer Care's response Dear Sir,

We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team