[Resolved] ICICI Bank — Deduction of SMAB charges without informing about this

sairy

from Banga, Punjab

Address:

Bhopal, Madhya Pradesh

Hi, I am having a salary bank account in ICICI mandideep branch from last one and half years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last 3 months. 26/12/2013 SMAB Chgs-Nov13+Stax 43.26 393.26 16/01/2014 SMAB Chgs-Dec13+Stax 43.26 393.26 22/02/2014 SMAB Chgs-Jan14+Stax 43.26 393.26 I tried contact the mandideep branch but there was no response. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006

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Aug 14, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Mar 13, 2014

Updated by sairy Hi, I am having a salary bank account in ICICI mandideep branch from last one and half years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last 3 months. 26/12/2013 SMAB Chgs-Nov13+Stax 43.26 393.26 16/01/2014 SMAB Chgs-Dec13+Stax 43.26 393.26 22/02/2014 SMAB Chgs-Jan14+Stax 43.26 393.26 I tried contact the mandideep branch but there was no response. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir/Madam,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

Vijay Gupta 10

I have saving account from last 7 years in ICICI bank but from last 3 month 280.90 Rs is deducting from my account without any information. I am really very much frustate this type of behaviour by ICICI bank. Please help me regarding that.

By this type of theft we can not believe in private bank.

Regards
Vijay Gupta
[protected]

pratik0811

Hi, I am PRATIK JAIN having a bank account in ICICI Raipur pachpedi branch from more than 3 years and my BANK A/C No.[protected] My contact number is : +[protected] (Currently out of India) I was just checking my bank statement and found that My account has been debited by SMAB charges thrice in last 2 months which is not acceptable also without any prior notice .Please find attached receipt for reference .

Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities as this is clear violation of rules without adequate prior notice to the customer .

Being a customer since long it happened to me although I have several other accounts ...But it was not expected from ICICI ..

Waiting for my amount back asap ...for further communication contact me on :-
[protected]@gmail.com
+[protected]Will wait for coming week else have to take some necessary actions) .
Thanks for support .