[Resolved] ICICI Bank — Delay in Credit Card application | |||||
ICICI bank is a very fraud bank. It has all the facility to give on paper but the ground reality is that it takes almost a month to know the status. I applied for the Credit Card of the aforesaid bank (application no W[protected] on 03/09/2016 from the ICICI, Vasco Branch, Goa. The call which come earlier after applying online told me that the executive will come to your home and handover the card and all the necessary documents by hand, but instead I got a call and representative asked me to come to the office for formalities. I was shocked about what the executive says to me and what actually happened. I was told to have everything in my hand including card but only application was filled up. The application took about 2 weeks to go to headquater as reported by the VAsco branch representative. There has been a lot of conversation between me and the representative of the ICCICI bank Credit Card, Vasco da Gama. however, what I only got is "I will check the status and will inform You as soon as possible". Its almost one and half month and still I did not receive any credit card. It was once reported that my application is put down due to address... I wanna ask the Bank Officials that what is more important Me or my address???? They can come to me and I can lead you to my home. It is very irrelevant that despite several effort, credit card application is being reject for a silly cause. A simple question comes to my mind, Is it too difficult to get credit card in ur esteemed bank??? If soo, tell me frankly.. Unncessary correspondence and telephonic call is a question mark on ICICI Bank Credential. Overall I had a bad experience of banking in this reputed bank Was this information helpful? | |||||
Nov 19, 2016 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Oct 19, 2016 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3k29z) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |||||
 2 Comments | |||||
Comments
I agree with you brother.
Reply
Dear Mr. Ansari,
Thank you for writing to us.
We would like to inform you that we are looking into your complaint
and we will get back to you
October 21, 2016.
We look forward to your co-operation and patience in this interim.
Sincerely,
Indrasena Reddy
Customer Service Manager
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User
ID, Password or URN with anyone, even if the caller claims to be a
bank employee. Sharing these details can lead to unauthorised access
to your account
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be accessed by anyone who is
not the original intended recipient. If you have erroneously
received this message, please delete it immediately and notify the
sender. You will appreciate that e-mail transmission cannot be
guaranteed to be secure or error-free as its contents are
susceptible to loss, damage, interception, destruction, etc. Before
opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the
interests of our customers in any manner or to evade responsibility
for any act of done with the endorsement of ICICI Bank.
asif iqbal Tue, Oct 18, 2016 at 11:03 PM
To: [protected]@icicibank.com
Sir,
Nice to see ur reply atlestt.
U r the first person who at least replied.
My application no. W[protected] refers
[Quoted text hidden]
Customer Support Fri, Oct 21, 2016 at 6:14
PM
Reply-To: [protected]@icicibank.com
To: asif iqbal
Dear Mr. Ansari,
We understand your concern.
We have escalated the complaint regarding status of your application
internally.
We will respond to you with an update by October 24, 2016.
We look forward to your co-operation to serve you better.
Sincerely,
G. Sarika
Customer Service Manager
ICICI Bank Limited
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be accessed by anyone who is
not the original intended recipient. If you have erroneously
received this message, please delete it immediately and notify the
sender. You will appreciate that e-mail transmission cannot be
guaranteed to be secure or error-free as its contents are
susceptible to loss, damage, interception, destruction, etc. Before
opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the
interests of our customers in any manner or to evade responsibility
for any act of done with the endorsement of ICICI Bank.
[Quoted text hidden]
asif iqbal Tue, Oct 25, 2016 at 10:50 PM
To: "[protected]@icicibank.com"
It is very bad on ur part, u yourself is not holding ur words, 24
October had been passed and still no reply...
[Quoted text hidden]
Customer Support Wed, Oct 26, 2016 at 3:04
PM
Reply-To: [protected]@icicibank.com
To: "[protected]@gmail.com"
Dear Mr. Ansari,
We regret the inconvenience caused to you due to delay reply.
As per our telephonic conversation dated October 26, 2016, we have
been unable to process your request by the committed date due to
some unforeseen circumstances.
We assure you that we will reply to your query by October 28, 2016.
Your continuous cooperation and patience is sincerely appreciated
and we will try our best to resolve the issue at the earliest.
We look forward to your co-operation and patience in this interim.
Sincerely
Bhargavi
Customer Service Manager
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User
ID, Password or URN with anyone, even if the caller claims to be a
bank employee. Sharing these details can lead to unauthorised access
to your account
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be accessed by anyone who is
not the original intended recipient. If you have erroneously
received this message, please delete it immediately and notify the
sender. You will appreciate that e-mail transmission cannot be
guaranteed to be secure or error-free as its contents are
susceptible to loss, damage, interception, destruction, etc. Before
opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the
interests of our customers in any manner or to evade responsibility
for any act of done with the endorsement of ICICI Bank.
[Quoted text hidden]
asif iqbal Wed, Oct 26, 2016 at 8:56 PM
To: "[protected]@icicibank.com"
Madam, it is really illogical answer to my question,
My question simply is "why u r not prompt at ur own date?" and "why
24 Oct turns out to be 28 oct?"
[Quoted text hidden]
The above conversation is brought out by the ICICI bank representative to me via email...
Really pathetic
Thank you for writing to us.
We would like to inform you that we are looking into your complaint
and we will get back to you
October 21, 2016.
We look forward to your co-operation and patience in this interim.
Sincerely,
Indrasena Reddy
Customer Service Manager
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User
ID, Password or URN with anyone, even if the caller claims to be a
bank employee. Sharing these details can lead to unauthorised access
to your account
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be accessed by anyone who is
not the original intended recipient. If you have erroneously
received this message, please delete it immediately and notify the
sender. You will appreciate that e-mail transmission cannot be
guaranteed to be secure or error-free as its contents are
susceptible to loss, damage, interception, destruction, etc. Before
opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the
interests of our customers in any manner or to evade responsibility
for any act of done with the endorsement of ICICI Bank.
asif iqbal Tue, Oct 18, 2016 at 11:03 PM
To: [protected]@icicibank.com
Sir,
Nice to see ur reply atlestt.
U r the first person who at least replied.
My application no. W[protected] refers
[Quoted text hidden]
Customer Support Fri, Oct 21, 2016 at 6:14
PM
Reply-To: [protected]@icicibank.com
To: asif iqbal
Dear Mr. Ansari,
We understand your concern.
We have escalated the complaint regarding status of your application
internally.
We will respond to you with an update by October 24, 2016.
We look forward to your co-operation to serve you better.
Sincerely,
G. Sarika
Customer Service Manager
ICICI Bank Limited
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be accessed by anyone who is
not the original intended recipient. If you have erroneously
received this message, please delete it immediately and notify the
sender. You will appreciate that e-mail transmission cannot be
guaranteed to be secure or error-free as its contents are
susceptible to loss, damage, interception, destruction, etc. Before
opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the
interests of our customers in any manner or to evade responsibility
for any act of done with the endorsement of ICICI Bank.
[Quoted text hidden]
asif iqbal Tue, Oct 25, 2016 at 10:50 PM
To: "[protected]@icicibank.com"
It is very bad on ur part, u yourself is not holding ur words, 24
October had been passed and still no reply...
[Quoted text hidden]
Customer Support Wed, Oct 26, 2016 at 3:04
PM
Reply-To: [protected]@icicibank.com
To: "[protected]@gmail.com"
Dear Mr. Ansari,
We regret the inconvenience caused to you due to delay reply.
As per our telephonic conversation dated October 26, 2016, we have
been unable to process your request by the committed date due to
some unforeseen circumstances.
We assure you that we will reply to your query by October 28, 2016.
Your continuous cooperation and patience is sincerely appreciated
and we will try our best to resolve the issue at the earliest.
We look forward to your co-operation and patience in this interim.
Sincerely
Bhargavi
Customer Service Manager
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User
ID, Password or URN with anyone, even if the caller claims to be a
bank employee. Sharing these details can lead to unauthorised access
to your account
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be accessed by anyone who is
not the original intended recipient. If you have erroneously
received this message, please delete it immediately and notify the
sender. You will appreciate that e-mail transmission cannot be
guaranteed to be secure or error-free as its contents are
susceptible to loss, damage, interception, destruction, etc. Before
opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the
interests of our customers in any manner or to evade responsibility
for any act of done with the endorsement of ICICI Bank.
[Quoted text hidden]
asif iqbal Wed, Oct 26, 2016 at 8:56 PM
To: "[protected]@icicibank.com"
Madam, it is really illogical answer to my question,
My question simply is "why u r not prompt at ur own date?" and "why
24 Oct turns out to be 28 oct?"
[Quoted text hidden]
The above conversation is brought out by the ICICI bank representative to me via email...
Really pathetic
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