[Resolved] ICICI Bank — dmc dp chgs icici

kunal257

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I was checking my bank statement and today i found there is a deduction of 826 rupees on 26/02/2019 from my account for "dmc dp chgs icici" and there was no sms to my registered mobile number for this deduction.

Then i searched my mail and found there is deduction for "account maintenance charge" from jan 2019 to dec 2019 for my demat account.

On further searching i could find...
1. On 30/06/2018 they deducted 58 rupees for jan2018 to dec2018 and also the repeated
2. On 30/11/2018 they again deducted 118 rupees for the same period jan2018 to dec2018

I don't understand any logic here.

When i opened the account in 2015 there was no such charges told to me and now all of a sudden this charges started deducting it without proper information.
If you would have informed this earlier then i should have stopped using it and closed it. Now it is not fare to impose whatever amount you plan to deduct without prior information.

I need my money back. This is not acceptable.

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Apr 1, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

ICICI Bank Customer Care's response Dear Customer (kunal257),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5pl24) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Mar 13, 2019

Updated by kunal257 I replied to the mail with the required details but till now i didn't get any call regarding this.

Mar 30, 2019

Updated by kunal257 I provided the required details asked but till now no body from icici contacted me for this issue.
this shows the level of customer support by icici.

You are giving a good reason to change the bank. Thanks for your service.